ADDRESS
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House: 104, Building: 10, Japan Garden City
Mohammadpur, Dhaka, Bangladesh - Email: kushtia.com@gmail.com
- Website: www.kushtia.com
- Phone: +8801711383245
What we are
Kushtia.com starts the journey in 1999. Only dial up email service was offered initially which backbone was UUCP and later added DVB from Speedcast, VSAT from Hawaii Pacific Teleport and HDSL (DDN) from BTCL with the prior permission from Bangladesh Telecommunication Regulatory Commission (BTRC). In the year 2005 to 2009 kushtia.com explore its experience with innovation. The success comes in 2010 with Call center solution, Voice Broadcast, IVR software, Soft Switch, Mobile Dialer, SMS Service, USSD Service and many others tailor maid product and service. Kushtia.com having a high skilled team for telephony software development and a team having the long experience in telecom sector for consultancy service. We have completed more one hundred successful projects in local and abroad.
Our Skills
Meet the Root
Why Choose Us?
We have 17 years working experience in Information & Communication Technology including Telecom sector. The changes of users demand has been very closely watched by us. We build future business communication. We are uniquely capable to bridge the gap between traditional communications. Our flagship product line is Call Center. We have also developed Soft Switch & Mobile Dialer. Now our Call back service, One way voice blast, Two way voice with keypad response appreciated by users. We offer consultancy service as well as assist for regulatory affairs.
Our Services
Our Call center software is featured with inbound, outbound, & blended call process. This all in one Call center platform available in cloud or in your premises even you can choose as managed service. This solution will give you relax for scalability of your Call center. Our Call center software is featured ACD, Queue, CTI, Voice blast, Voice logger, Whispering, Multiple campaign, Call forward-shake help-conference with many other features & report. Our Call center has successfully integrated with the several customers CRM, CBS, CMS in Bangladesh and Abroad. User friendly interface and customization facility will ensure the productivity of your Call center and will help to reach to your destination. We branded our Call center “NU Call Master”.
Voice broadcast or blast is the easiest and cost-effective way to reach more people in less time. A custom voice file is uploaded along with the contact file list and a schedule is fixed for the calls to be dialed. The voice message provided by the customer will be played after the call is answered. You can use this service for any announcement, campaign, invitation or any social services purpose. This voice service breaks the limitation of educated and non-educated people.
Two way broadcast is addition to content with one or more messages response is recorded. It is possible to obtain the voice logger (voice recording) from the target group. This voice service also facilities with confirmation, selection of alternatives or survey question responses from the caller party.
We developed dynamic IVR platform which you can design by your own. This IVR system enabled with decision tree logic. Our IVR system supports full range of DTMF. IVR service is widely used to handle high call volumes. It reduces cost and improves the customer experience. Phone banking, Feedback survey, Tele marketing, Appointment generate, Notification, Result publication, Voting, Order collection and many idea may launched by the IVR Service. IVR services extend the business hours to 24/7 operation. The use of IVR resolved the need of a live agent. The agents do not deal with basic inquiries that require yes/no; any numeric answers. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
The mobile dialer is available for Android, Windows, Symbian and IOS. It is customizable with the header, footer, application icon and can register with external SIP based soft switch. The dialer can run over 2G/3G/4G internet; seamlessly behind firewall or blocked network. The balance is visible always on the home screen of the dialer, call log is available with duration and the existing phone book is directly accessible to dial.
Bulk SMS: This is one way text via SMS. It is intended to provide an alternate to voice channel for broadcast of information. Just drop your text in a table and upload a csv or xls along with the contact list. Reporting is available for this service. Push Pull: Two way SMS communication is treated as push pull service. Any organization can push SMS to their target customer to pull the response. This is work as alternative to visit to the customer to collect necessary information by asking question.
Unstructured Supplementary Services Data (USSD) enables for the transmission of data over the GSM Mobile Networks. USSD uses a real time 2-way communication between subscribers and applications. USSD is compatible with any type handsets, so you can communicate with all of your customers quickly and cost-effectively. A session can be initiated by the mobile user or the back-end system with an application by navigating through a customized menu based structure.